Refund & Cancellation Policy

This policy explains how cancellations and refunds work for Undesk's paid subscription plans (Plus, Pro, Business). It should be read alongside Undesk's Terms and Conditions, which govern your use of the service generally.

This policy applies only to Undesk's own subscription charges, processed via Razorpay. It does not apply to payments between you and your own clients Undesk does not process those payments; see the Terms and Conditions, Section 5.

Undesk's Free plan is not a time-limited trial it remains free indefinitely, subject to its feature and usage limits as published at undesk.in/pricing. Nothing in this policy applies to the Free plan, since no payment is made.

Paid subscriptions (Plus, Pro, Business) are billed on a recurring basis monthly or annually, depending on the plan you select. Billing is processed by Razorpay.

Paid subscriptions automatically renew at the end of each billing cycle (monthly or annually, depending on your selected plan) until you cancel. You may cancel at any time; cancellation takes effect at the end of your current billing period, and you will not be charged for the next cycle.

You may cancel your subscription at any time from within your account settings, or by contacting support@undesk.in / hello@undesk.in.

• Cancellation stops future auto-renewal charges.
• Your access continues until the end of your current paid billing period cancelling does not immediately revoke access to paid features you've already paid for that cycle.
• No partial refund is issued for the unused portion of a cancelled billing period, except as described in Section 6 below.

Downgrading your plan (e.g. Pro → Plus) takes effect immediately your account moves to the new plan's features and limits right away. Razorpay applies proration for the remaining portion of your current billing cycle automatically.

Any price difference for the remaining cycle is adjusted by Razorpay as part of this process.

Refunds are not automatic. If you believe you are entitled to a refund, contact us at support@undesk.in / hello@undesk.in with the details of your request. We will investigate the request and issue a refund at our discretion if warranted. This process may take time to complete. There is no fixed time window for submitting a refund request each request is considered on a case-by-case basis.

For annual plans, cancellation takes effect at the end of the current billing year, same as monthly plans there is no automatic pro-rated refund for unused months. If you'd like to request a refund for the remaining portion of an annual plan, that request goes through the same case-by-case email process described above.

Approved refunds are issued to your original payment method via Razorpay. Processing time depends on Razorpay and your bank/card issuer, and is outside Undesk's direct control.

If you believe you were charged in error, please contact us at support@undesk.in / hello@undesk.in first so we can investigate and resolve it directly this is typically faster than a bank dispute. Initiating a chargeback with your bank or card issuer without first contacting us may result in immediate suspension of your account while the dispute is resolved.

Questions about billing, cancellations, or refunds can be sent to support@undesk.in / hello@undesk.in.